Scorpion Associates Trains Team to Thrive Amid Holiday Rush
Scorpion Associates' director of operations detailed her team training approach to prepare for the busy holiday season. She also provided tips for keeping customers happy during this hectic time of the year.
Indianapolis, IN, December 25, 2015 (Newswire.com) - The leaders at Scorpion Associates prepare for the crushing demands of the holiday season through team training. “Customer interactions increase dramatically during the holidays,” stated Joslyn, the firm’s director of operations. “We want to make sure that our team members are prepared for the hectic nature of the season. To do so, we organize team training sessions that touch on a range of critical topics.”
Joslyn and her fellow leaders focus on customer service during group training sessions. “We know people are pressed for time during the holiday season, and they want to get the answers they need quickly,” she added. “Our team members know how to engage people while keeping interactions swift and efficient. During the holidays, that is the best strategy for making positive impressions on customers.”
"Customer interactions increase dramatically during the holidays,"
Joslyn, Director of Operations
Company leaders also use a team approach when they set expectations. The director commented, “It’s easy to get caught up in the rush of the holiday season and lose sight of what you are striving to accomplish. We like to get out in front of this tendency by bringing our people together and outlining specific year-end goals. I don’t want our team to give in to the stress of the season and waste opportunities to deliver big wins for the brands we represent.”
Through this commitment to ongoing training and setting solid expectations, Scorpion Associates’ leaders have ensured strong performance through the busiest times.
Scorpion Associates’ Director Shares Tips for Making Customers Happy During the Holidays
The director also reminds her associates to greet new customers warmly during these hectic months. “Everyone is more stressed than usual when the holidays come around,” she noted. “I want our team members here at Scorpion Associates to comfort the people they encounter with a genuine smile and an attentive ear. Those things go a long way toward making an interaction positive and memorable.”
It’s also crucial to be accessible to consumers throughout the holiday season. “We take advantage of technology to stay in touch with customers,” Joslyn added. “Whether it’s through social media, chat tools, or e-mail, we want people to know where to find our associates when they have questions or concerns. Time is of the essence during these final weeks of the year, so we do our best here at Scorpion Associates to be right where customers need us to be.”
About Scorpion Associates
Scorpion Associates is the interactive marketing agency that is known for creating major impact. Whether you run a local brand or a Fortune 500 company, you can take advantage of our creative and data-savvy team of branding specialists. We manage all of your marketing needs. By creating our campaigns from the ground up, we deliver the most leads and conversions. Our team offers expertise in a wide range of areas. Combining design, tech, and production, we build truly unique brand experiences. We have formed partnerships that add to our core capabilities. This approach to growing brands allows us to post unmatched returns.
