Payers Commend the Industry Technologies Solving 2023's Toughest Health Plan Challenges, Black Book Survey

TAMPA, Fla., June 15, 2023 (Newswire.com) - Black Book Research announced the top-performing IT companies within various market segments based on the industry's largest client survey of managed care organizations. 

Black Book, the premier source of unbiased, crowdsourced, competitive intelligence, and buyer opinion mining serving the healthcare industry's technology and outsourcing sectors, name the 2023 awards for highest health plan user experience and client satisfaction.  

"Black Book is committed to innovative research, customer fulfillment, loyalty polling, and analysis of the strategic buyer issues in the managed care marketplace free from the influence or financial affiliations of vendors," said Doug Brown, President of the firm. "It is an exciting time at Black Book, as our team is introducing unrivaled user experience surveying tools, the industry's most robust client satisfaction database, innovative reporting functionalities, and a knowledge management system that enables customers to share relevant, informed feedback in real time." 

Neither Black Book, its founders, owners nor its employees hold any financial interest in the companies contained in any comparison performance report and is not incentivized or compensated to recommend any of the 12,000 healthcare industry products, systems, managed services, consultants, manufacturers or software vendors graded by a million actual client users for over a decade.

Over 2,400 health plan users participated in the crowdsourced polling between January and June this year. Vendors are rated on 18 key performance indicators specific to health insurance and managed care firms. The comprehensive methodology and category ratings can be reviewed at https://blackbookmarketresearch.com/health-plans-payers.

The top client-rated vendors serving the payer industry are:

PAYER INFORMATION TECHNOLOGY CONSULTANTS & ADVISORS

KPMG

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EMPLOYER-SPONSORED HEALTHCARE SOLUTIONS

Premise Health

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PAYER VALUE-BASED ANALYTICS & PERFORMANCE REPORTING

MedeAnalytics

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HEALTH PLAN CHART INTEGRATION & DATA EXCHANGE

Veradigm

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PAYER SYSTEM INTEGRATION SOLUTIONS

Tegria

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MANAGED CARE CONSUMER ENGAGEMENT PORTALS

Instamed

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PROVIDER-SPONSORED HEALTH PLAN CLAIMS SOLUTIONS

Evolent Provider-Sponsored Plan Solutions

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MSSP & CLOUD SECURITY SOLUTIONS

ClearData

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PRICE TRANSPARENCY & PATIENT PAYMENT ESTIMATE SOLUTIONS

Change Healthcare True View

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END-TO-END PAYER REVENUE CYCLE MANAGEMENT OUTSOURCING

Optum 

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PAYER CLOUD PLATFORM SOLUTIONS

Inovalon 

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MEMBER ENGAGEMENT SOLUTIONS

Best Buy Health 

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PAYER DATA ACTIVATION PLATFORM

Innovaccer 
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PAYER ANALYTICS OUTSOURCING

Optum 

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PAYER MARKET INTELLIGENCE SOLUTIONS

IQVIA 

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END-TO-END PAYER POPULATION HEALTH MANAGEMENT SUPPORT SOLUTIONS

Sagility Health

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CARE MANAGEMENT & COORDINATION SOLUTIONS

Cedar Gate Technologies 

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QUALITY ANALYTICS SOFTWARE

Milliman  

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PAYER IT MANAGEMENT CONSULTANTS

KPMG 

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RISK ADJUSTMENT SOLUTIONS

EXL 

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CLAIMS MANAGEMENT PLATFORM

Cognizant Technology Solutions 

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PAYER APPLICATIONS DEVELOPMENT & MOBILE SOLUTIONS OUTSOURCING

CGI 

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PAYER VALUE-BASED CARE, NETWORK DEVELOPMENT & CONTRACTING MANAGED SERVICES

Cedar Gate Technologies 

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MEMBER & CONSUMER EDUCATION SOLUTIONS

Wolters Kluwer

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MEMBER SERVICES INTERFACE & CONSUMER EXPERIENCE SOLUTIONS

Alorica

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INFRASTRUCTURE & CORE IT MODERNIZATION SERVICES

NTT Data

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BACK & MIDDLE OFFICE BUSINESS PROCESS OUTSOURCING

GEBBS

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PAYER BIG DATA MANAGEMENT & WAREHOUSING SOLUTIONS

Citius Tech

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About Black Book

Black Book™, its founder, management, and staff do not own or hold any financial interest in any of the vendors covered and encompassed in the vendor satisfaction surveys it conducts. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media prior to vendor notification of rating results and does not solicit vendor participation fees, review fees, inclusion or briefing charges, consultation requirements and/or vendor collaboration, as Black Book directly polls vendors' clients.  

Black Book™ has polled for vendor satisfaction and industry trends across the healthcare software, technology, and outsourcing sectors around the globe. Since 2010, Black Book began polling the client experience of now over 1.2 million healthcare software and services users. Black Book expanded its survey prowess and reputation of independent, unbiased crowdsourced surveying to IT, clinical, operations, and financial professionals, physician practice administrators, nurses, consultants, executives, and hospital information technology managers.

Source: Black Book Research