OneTwoTrade Overhauls the Customer Service Experience
New improvements to the customer service department will streamline the traders' online experience with OneTwoTrade, bringing a higher level of service to the binary options trading industry.
Mriehel, Malta, April 13, 2016 (Newswire.com) - OneTwoTrade, the premier broker in binary options trading, is pleased to announce improvements to the customer service center. Hours of operation have been extended and will soon be round-the-clock, making the service more convenient and accessible to traders, more service agents have been hired, and the infrastructure of the service department has been improved. The changes promise rapid improvements to the customer service experience.
In addition to new service agents and expanded hours, the customer service department has been working to streamline the customer's experience with OneTwoTrade. A new branch in the customer service department, dedicated to client relations, will be opening up. The Client Relations group will provide more personalized service and conduct in-depth investigation of customer complaints, seeking not just a solution to the immediate problem but a solution for the underlying causes. In addition, an expanded presence on social media networks will make it easier for current and potential customers to reach the new service department.
"We are investing more in human resources, recruiting more people, and looking to shift our department to a 24/7 footing with more personalized service. It's not easy, but it's a good thing and the right thing to do. Our customers have made us the leading binary options broker, so our investment in our customers is an investment in our company."
Eric Berdych, Customer Service Manager
All of these changes are part of a concerted push on the part of OneTwoTrade to improve customer service in the binary options industry. The company is making a strong investment in human resources, bringing in new service agents and customer service management to take clients' service to a higher level. The service department management is also investing in the tools needed to bring out the best in the new personnel, making it possible to analyze the customer service process, determine the time required to answer questions and resolve issues, and to replicate successes.
The Customer Service Manager, Eric Berdych, summed up the changes: "We are investing more in human resources, recruiting more people, and looking to shift our department to a 24/7 footing with more personalized service. It's not easy, but it's a good thing and the right thing to do. Our customers have made us the leading binary options broker, so our investment in our customers is an investment in our company." It's a bright outlook for both OneTwoTrade and the customer service department.
Overall, this expansion and improvement of the service department at OneTwoTrade will create a new standard for customer service in the binary options industry. The improved agent training, the increased social network access, and faster response times are sure to make an impact on customer satisfaction, while the new, round the clock schedule and larger pool of service agents will improve the efficiency of the department. It's a win-win situation for everyone involved.
Source: OneTwoTrade
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