MicroAutomation's 9-1-1 Product Receives Expanded DoD JITC Certification

Centreville, VA, January 21, 2016 (Newswire.com) - MicroAutomation, a recognized leader in 9-1-1 solutions announced today that the company’s CallCenter Millennium E9-1-1 product has been successfully re-certified by the DoD’s Joint Interoperability Test Command (JITC). JITC, part of the Defense Information Systems Agency (DISA), conducts the highest level of information assurance (IA) and interoperability (IO) testing for systems developed to operate within the DoD. These certifications are generally accepted as the gold standard for all mission critical applications in the public sector.  https://aplits.disa.mil/processAPList.action

This expanded JITC certification covers the newly released version 3.4 of MicroAutomation’s E9-1-1 solution. This upgraded version is now fully operable under Microsoft’s Windows 2012 (64-bit) operating system, a requirement for all new systems in the DoD. Version 3.4 also includes the ability to receive VoIP and wireless calls, in addition to traditional landline calls – a key component of the industry’s NextGen 9-1-1 requirements. As part of the JITC review, the system’s certification to operate on key Avaya and Cisco platforms is also reaffirmed.

We are proud to support the DoD in satisfying their commitment to modernizing the 9-1-1 capabilities on our Armed Forces bases. Many of these bases are whole communities in themselves, and face the same 9-1-1 emergency response requirements as in the civilian population.

Suresh Gursahaney, CEO

“In several areas of 9-1-1 processing within the DoD, the requirements they are enforcing on commercial solution providers continues to lag behind the industry-wide standards and many of the emerging requirements facing public safety contact centers today”, explains Suresh Gursahaney, CEO of MicroAutomation. “As an active participant in the National Emergency Numbers Association (NENA), the independent organization responsible for establishing the country’s 9-1-1 standards, we remain committed to have our products meet both the current promulgated standards and those still under discussion. We are pleased that this latest release of our DoD version has received this IA and IO certification across all the widely used phone systems, allowing us to bring these new capabilities to our Federal customers”.

About MicroAutomation

MicroAutomation is an industry-leading consulting, professional services and systems integration company providing advanced contact center solutions across all types of organizations in both the public and private sectors. For over 20 years the company has designed and implemented contact center solutions for Fortune 500 customers to advanced 9-1-1 solutions for the DoD – domestically, and internationally. MicroAutomation has partnership agreements with all major phone and systems manufacturers, and holds its own GSA Schedule 70.

http://www.microautomation.com/emergency-operations-solutions-and-next-generation-9-1-1-omni911

Trusted Partner  --  Proven Solutions  --  Reliably Engineered​