Melia Orlando Suite Hotel at Celebration Florida Selects Housekeeping PM Touch System by Stark Service Solutions, LLC
Online, June 10, 2014 (Newswire.com) - The all-suite Melia Orlando Hotel, a chic, stylish, sophisticated hotel, is the closest all-suite hotel to Walt Disney World Parks, Sea World, Universal Studios Orlando, and is located in one of Forbes Magazine's Top Ten "Prettiest Neighborhoods", Celebration Florida, has selected the Housekeeping PM Touch System™ quality assurance inspection software from Stark Service Solutions, LLC ("Stark") with the goal to improve efficiencies within their housekeeping and maintenance operations. With the application now deployed, the Melia Orlando Suite Hotel is experiencing outstanding results.
"We considered several solutions. High on our priority list was a tool that would be extremely easy for our staff to use, offer flexible customized inspections and scheduling, encompasses 100% of our property - front and back of the house, and would provide employee development tools," stated Jose Martinez, Executive Housekeeping Manager at the Melia Orlando Suite Hotel at Celebration. "After exploring numerous options, we chose the Housekeeping PM Touch System™ because it met all of these requirements with the most flexibility, quickest implementation, and personalized service."
For Hoteliers by Hoteliers
The Housekeeping PM Touch System™ is a web-based mobile system for use on any device - smartphone, tablet, and desktop computer. It replaces manual paper tracking systems and allows housekeeping and maintenance staff the ability to more effectively keep track of the level of cleanliness and preventative maintenance via daily room inspections, deep clean, and PM programs. It schedules automatic alerts for future tasks that will require their attention. Clients internationally use this total quality management tool, developed by hospitality industry professionals, to reduce their labor costs, increase property cleanliness, and provide their guests with an improved and more consistent experience. It also gives management the ability to track the quality and consistency of the work performed at their property via on-line performance scorecards and specialty reports and then better reward and train their staff, as needed.
An exclusive feature of our system is the Bed Bug self-inspection, with content by the experts at ORKIN. This allows a more efficient way for housekeeping staff to track their inspections in order to reduce the likelihood of infestation problems and provide the necessary documentation of inspections to management to mitigate the property's legal liabilities, should an issue occur. The tool is endorsed by AH&LEI, HosptialityLawyer.com & MD Preferred Services.
Seeing is Believing
"We have been using the system for some time now, and have found it very easy to use. Our staff now "loves" doing their inspections. We have especially benefited from the reports which have pinpointed for us exactly how we can continually develop and grow our staff's abilities. We have seen an improvement in our scores, are delivering a more consistent product, and our staff is raising the bar to levels that we always believed they could, but didn't have the tools to realize," stated Martinez.
Naomi Stark, President of Stark Service Solutions, comments, "Working with the Melia Orlando Suite Hotel team has been truly rewarding. We are thrilled to be part of their success. As with every client we work with, the Melia has their own unique requirements. We enjoy working closely with them to insure that their system is tailored to their evolving needs, assuring long-term success."
About Stark Service Solutions
Since 2001, Stark Service Solutions, LLC, has been delivering unparalleled customer service enhancement programs. Stark's uniquely designed programs are established on a foundation of five-star, five-diamond hospitality service standards and integrated with current technology. Known for developing smart training and software platforms, such as the Touch System™, the only software tool of its kind, bridging HR, Training, and Operations to sustain a culture of highly personalized guest experiences, Stark Service Solutions does just that - provides solutions for clients to improve their service.
Stark's programs bring a unique approach to customer satisfaction management, which consistently assists clients in all sectors of the industry. Clients include: Starwood Hotels & Resorts, Hilton Hotels, Wyndham Hotels, Best Western International, Marriott, IHG, and numerous independents who have implemented Stark's specialized methodologies, experienced enormous successes including increased star and diamond ratings as well as significant increases to guest satisfaction and Trip Advisor ratings. Recognized by the Medical Community since 2010, Stark is the national exclusive MD Preferred Service Award recipient for outstanding Technology and Training Services for the hospitality industry. This privately owned and operated company is built upon a distinctively personalized approach to the hospitality business. For additional information contact them by calling 480.415.1161 or by emailing nstark@starkservicesolutions.com. Visit the web site www.starkservicesolutions.com. Follow Stark on Twitter http://twitter.com/StarkSolutions.
About Melia Orlando Suites Hotel
Old world charm meets new world design and contemporary comfort at Meliб Orlando Suite Hotel. Wild orchids grace tabletops and large-scale impressionist paintings combine with mosaic walls, setting an atmosphere that is both European and American Chic. The closest all-suite accommodations to Walt Disney World, Meliб Orlando Suite Hotel is an oasis located in one of Forbes Magazine's Top Ten "Prettiest Neighborhoods" - the cozy town of Celebration. A world class staff is ready to help get you to and from any of the surrounding parks - Sea World, Universal Studios Orlando, Epcot, Magic Kingdom, Animal Kingdom, and other theme parks - or simply help you make a reservation to a nearby wine tasting. For those looking for a Florida Golf Vacation, the Celebration Golf Course, with its immaculate landscaping and lush greens, will have you ready to tee off in no time. First class food, fun in the sun, and all of Florida's finery are ready to greet you upon your arrival. For more information, Tel: (1) 407 9647000 Fax: (1) 407 9647001
melia.orlando@melia.com or visit: www.meliaorlando.com
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