Indore, Hotel Atithi Satkar Enhances Guest Experience- a Step Further Than Housekeeping

Indore, India, July 16, 2015 (Newswire.com) - The Atithi Satkar hotel in Indore is one step ahead in offering to guests an enriching stay. If there is something in the hospitality industry that changes from time to time, it creates an opportunity to serve the guests with more energy. Hospitality trends keep changing from luxurious amenities to variety in the food menu and come up with latest technology parameters to attract the guests.

But attracting a guest is not the ultimate goal. Not at all. It is just a start. A start, to cope with the changes and maintaining the level of services offered to the guests along with increasing the satisfactory smiles on their faces. For this, the hoteliers have to understand the customers and their needs to create a truly memorable guest experience.

Making use of technology in offering the guests a comfortable and luxurious stay is a good choice. Technology can change the way a guest expects how he is served in a hotel other than a five-star. For e.g. a guest who he is on a business trip and has a business conference the other day will expect an ambience where he could prepare for his meeting peacefully along with a cordial support of technology, i.e., a fast internet connection.

This is where an emotional connect can be wired in by offering him free Wi-Fi facility in his room. He could be grateful and happy that he was able to work smoothly and perform well into his conference.

There are hotels which fail to incite a guest with great customer experience due to some inflexible hotel procedures and rigid corporate policies and standards. Technology and tangible things can help come up with carving best experiences for a guest which indirectly leads to developing an emotion of warmth into the guest’s perception about the hotel services.

Being technologically adept and equipped like offering strong security services, easy check-in and check-out, online bookings and orders, free Wi-Fi facility, television, electronic locks etc.

According to few regular business guests- “Hotel Atithi Satkar maintains the hospitality pace by putting extra efforts into guest service. Along with a prompt and delectable restaurant service, it pays great attention in knowing the customers’ expectations while they chose to stay in a budgeted and well-equipped hotel.”

There is always an opportunity to do better. By empowering the staff with customer service skills and a guest’s stay can be transformed from a room experience to an exclusive hotel experience.