First Car Rental Is The Best In Car Hire Service In South Africa

Online, March 11, 2013 (Newswire.com) - First Car Rental has won gold at The South African Service Awards - the premier customer-driven service awards in South Africa. The gold award was officially announced at a South African Service Awards ceremony held in Johannesburg on the 1st March 2013.

All companies are rated by their actual customers, which allows for an unbiased overview regarding the quality of service that each company is providing.

First Car Rental achieved an overall service rating average of 89.72% from its customers whilst the car rental industry average overall scored 81.66%.

In the Travel and related services - Car Hire - category, the final audited results were:
• 1st Place - First Car Rental
• 2nd Place - Avis Rent a Car
• Excellent Customer Service: Tempest Car Hire
• Excellent Customer Service: Europcar

Says Melissa Storey, Executive Head: Strategy, Development & Marketing at First Car Rental, "We are very proud at winning this award as we were up against all our competitors this year. It is one of the awards we aspire to the most because all companies are rated by their actual customers, therefore providing a completely unbiased view as to the level of service that the company is providing, and it doesn't depend on size or volume."

First Car Rental provides affordable car hire in South Africa, they have more than 6 000 vehicles in use in SA and have 46 car rental branches, including branches at all major South African airports, business and tourist destinations.

First Car Rental is listed as one of the top four car rental companies in South Africa, and has seen prolific growth over the past decade. The company enjoys a market share of 11% according to SAVRALA (South African Vehicle Renting and Leasing Association) statistics.

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