Are You Listening to Your Customers?
Tarzana, CA, December 15, 2016 (Newswire.com) - The customers who leave feedback are often those who either had an out-of-this world experience or a really bad one. While this feedback is valuable, what is truly priceless is learning what is going unsaid among your customers. After all, most businesses only hear from about 4% of all dissatisfied customers[1].
Silence from the other 96% can often be deadly to a business’ success. In order to help businesses improve their surveys, generate feedback, and to ensure that nothing goes unsaid, SkyDesktop is pleased to announce that Qrvey has joined SkyAppMarket, SkyDesktop’s business app marketplace. SkyDesktop is a cloud desktop where users can store, manage, and access all of their files and cloud apps in one location and with one login. Qrvey is a full cycle feedback application that can assist small businesses in integrating instant feedback tools such as surveys, polls, or quizzes into their website.
"Qrvey is there to help businesses improve the customer experience and in turn, help them make better decisions. We're pleased to share that goal with SkyDesktop where we will be offering small businesses a medium to give their customers a voice, leading the way to improve their own business."
Arman Eshrahi, CEO of Qrvey
With Qrvey, small businesses can make data collection and analysis a breeze on desktop, mobile, websites, and even with a live audience. Instant feedback tools such as surveys, polls, and quizzes can be easily integrated into websites and mobile apps in order to offer customers a way to share their opinion at any time. This can help companies increase the amount of feedback they get while also discovering what exactly makes their customers tick or what they need to improve. Qrvey also assists in every process of collecting feedback, from receiving initial feedback, to interpreting and analyzing what was said. This full cycle feedback assistance can often help businesses make informed decisions for improvements to products and services, leading to better experiences and happier customers.
“Qrvey is there to help businesses improve the customer experience and in turn, help them make better decisions,” said Arman Eshraghi, Founder & CEO of Qrvey. “We’re pleased to share that goal with SkyDesktop where we will be offering small businesses a medium to give their customers a voice, leading the way to improve their own business.”
Qrvey is rounded out with a large variety of business-driving features, such as NPS-focused surveys, which use the well-known Net Promoter Score system in order to gauge the overall satisfaction of your customers. In addition, polls, quizzes, and trivia quizzes are also available to be added to your website or mobile app. Qrvey also offers In-Context Feedback, which is a great way to collect thoughts and opinions from website visitors immediately.
“Every company strives for an out-of-this-world customer experience. In fact, that is the center point of SkyDesktop,” stated Siamak Farah, CEO of InfoStreet. “But if you don’t know what your customers need and want, you’ll never know how to improve. Small businesses need a quick and inexpensive way to gather market intelligence so that they can improve and continue to grow. We believe in this so much that a free Qrvey app is now added to every SkyDesktop.”
Qrvey is now available in the SkyAppMarket and SkyDesktop and will be free for a limited time.
About InfoStreet
InfoStreet is a cloud app provider focused on helping small businesses win. Its flagship products; SkyDesktop, an online desktop for app management, and SkyAppMarket, an app marketplace of the best cloud apps, enable clients to reduce costs, increase efficiency, and facilitate business growth. InfoStreet’s products are all cloud-based and can be used anytime, anywhere, and from any device.
To learn more about how InfoStreet can help with running your business or learn about becoming an integral partner with us, contact InfoStreet at 1.844.499.APPS (1.844.499.2777).
[1] https://www.helpscout.net/75-customer-service-facts-quotes-statistics/
Source: InfoStreet
