WeSupply Powers Kibo Clients With Order Tracking & Notifications, Self-Service Returns, and Curbside Experiences Just in Time for the Peak Holiday Shopping Season
PHILADELPHIA, November 29, 2021 (Newswire.com) - WeSupply integrates with Kibo to provide flexibility and functionalities such as omnichannel order view, post-purchase notifications, branded tracking, returns, and curbside experience to large e-commerce businesses.
Kibo is the only extensible, unified commerce platform that delivers personalized, omnichannel experiences for its customers. The integration is now live, providing new and improved capabilities for Kibo's and WeSupply's joint customers, such as London Drugs, to provide the greatest possible customer experience for the holiday shipping shipageddon.
Furthermore, Kibo offers the order and inventory management solutions large retailers need, whereas WeSupply aims to make post-purchase solutions more accessible for an improved customer experience, especially during the busiest shipping periods of the year.
Kibo is an advanced yet intuitive platform that enables retailers to seamlessly leverage the available inventory of their retail locations and distribution centers when fulfilling online orders, and it facilitates the entire order management process in various contexts, such as in-store pickup, ship-from-store, inventory lookup, and vendor drop-ship. With over 800 carriers and more than 3,000 app integrations, WeSupply adds the flexibility needed to the equation.
"During these challenging times, businesses of all sizes have to put in additional effort to meet customer expectations in terms of delivery and order tracking. WeSupply and Kibo work together perfectly to enable retailers like London Drugs to reduce shipping anxiety and create a memorable customer experience that will bring in desired results in the long run. We believe that, together, we can turn this busy holiday season into a continuous succession of successful events," said Dragos Rus, CEO of WeSupply.
"We are delighted to be helping London Drugs alongside Kibo to create the post-purchase experience customers deserve. We have been working on various features and functionalities to make this transition as smooth as possible, having one goal in mind the entire time: empowering customers while relieving the pressure of customer service and support teams," states Virgil Ghic, Co-Founder of WeSupply.
More businesses can now take advantage of the convenience and ease that Kibo and WeSuppy bring to the table:
● Branded Tracking Pages for a unified experience
● Omnichannel view of all orders
● Self-Service Returns Center
● Buy Online Pickup In-Store & Curbside Pickup functionality
● +200,000 eligible return locations for printerless returns
About WeSupply: WeSupply is a cutting-edge Post-Purchase Experience, Marketing, and Communications platform that delivers engaging fully-branded post-purchase order tracking and return experience to customers. WeSupply helps companies transform the customer experience for the better by reducing client friction and WISMO calls with automation, a data-driven approach, and best-in-class self-service return solutions. To learn more about WeSupply, please visit: www.wesupplylabs.com
Source: WeSupply Labs
