Web Help Desk Announces Support For Mac OS X 10.7 Lion

Online, July 26, 2011 (Newswire.com) - The Web Help Desk, a worldwide innovator in cross platform help desk software, announced today that the Web Help Desk fully supports the newly released Apple operating system, Mac OS X 10.7 Lion. From its inception, the Web Help Desk established itself as the leading Information Technology Service Management (ITSM) solution running on the Mac OS platform. The Web Help Desk was the first service management solution to fully support Mac OS X on both the server and the client side.

"Remaining truly cross platform and vendor neutral is a key platform for us at Web Help Desk," said Terry Siddall, Vice President of Sales & Marketing at Web Help Desk. "Being able to support Lion from day one of its release assured our customers that they selected the help desk software committed to providing zero OS-lock and the peace of mind that Web Help Desk will not create a 'legacy system' scenario within their organization."

The Web Help Desk's centralized approach to ITSM simplifies the management of IT services in a heterogenous environment, and provides portability across platforms when needed. Web Help Desk's ability to run on all major operating systems and database servers ensures the software will keep pace with the latest technology trends.

Mac OS X 10.7 Lion is supported across all the Web Help Desk editions, including the Professional Edition, the Lite Edition, and the Free Help Desk Software Edition.

Founded in 1998, the Web Help Desk software suite is the leading cross-platform service desk management solution for ITSM professionals who seek to simplify and automate their increasingly complex and cross platform service environments. The extensive feature set of the Web Help Desk addresses critical IT service areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, LDAP / AD Integration, Real Time Reporting, Asset Discovery Plugins, and Change Management.