Syntax Announces New Application Managed Support Services Program for Oracle's JD Edwards EnterpriseOne Customers
Online, December 1, 2015 (Newswire.com) - MONTREAL, QUEBEC - Syntax, a Platinum level member of Oracle PartnerNetwork (OPN), is very pleased to announce the Syntax Managed Application Support Program (AMS) for Oracle's JD Edwards EnterpriseOne including the newly released JD Edwards EnterpriseOne 9.2. This offering provides JD Edwards EnterpriseOne customers with access to a help desk to assist with a broad range of application software issues encountered by organizations on a daily basis, extending their ability to utilize the system and helping to maximize the return on their software investments.
Finding, training, and managing personnel to support business application software users is a constant challenge faced by most organizations. Processes are constantly changing, something doesn't "look right", enhancements are requested, reports need to be written, and personnel can turn over. Responding to all of this can strain support staffs, often limiting their ability to be responsive. The AMS program helps provide personnel who are experienced with using JD Edwards to deal with customer questions and problems effectively, supported by an automated ticketing and escalation system. An extensive onboarding process is designed to ensure that Syntax AMS personnel have the in-depth knowledge and familiarity to provide each customer with a high-quality experience when they call for support.
"Our Oracle JD Edwards customers, both in the private and public sectors, face ever increasing demands to provide the highest service levels to their customers and constituents, often with constrained in-house resources. This means that they must be able to count on their internal systems to provide them with all the information that they need in the most efficient ways possible," said Mr Ryan Etinson, Syntax Co-President. "The Syntax AMS program is built to augment their capabilities in order to meet their objectives in a cost effective manner."
The program also provides basic "how to" instructions, assistance for troubleshooting application problems, reporting code problems to Oracle, issue tracking and more.
This new program builds on the success of the Syntax Enterprise Cloud and Syntax Managed Services programs for technology and JD Edwards Configurable Network Computing (CNC). For more information about this program please contact jde@syntax.com.
Supporting Resources
- Oracle's JD Edwards EnterpriseOne
- LearnJDE/Release 9.2
- LearnJDE.com
About Syntax
Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America. Syntax delivers a leading combination of software, services and cloud solutions to meet the needs of its diverse range of customers.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit www.oracle.com/partners.
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