SunBridge Partners with Fujitsu to Secure Customer Information in the Cloud Using CipherCloud Technology
Fujitsu adopts CipherCloud for Salesforce to encrypt customer information in its consumer PC contact center
San Jose, CA, December 1, 2014 (Newswire.com) - CipherCloud, the leader in cloud visibility and data protection, announced that SunBridge, a systems integrator, has implemented CipherCloud technology for Fujitsu Communication Services Limited (CSL). Using CipherCloud for Salesforce, CSL can now proactively protect sensitive customer data stored in its large-scale consumer PC contact center for Fujitsu Ltd.
As part of an initiative to upgrade its multi-channel call center operations, Fujitsu used salesforce.com as the infrastructure for its contact center system. The upgrade focused on optimizing customer support and enabling social networking sites to increase collaboration options. However, the hybrid enterprise model presented an obstacle for the company’s data security needs as well as its compliance standards for data privacy and residency.
"This joint implementation with SunBridge enables Fujitsu to bring its contact center into the cloud and overcome security and privacy risks associated with putting sensitive data in cloud environments."
Dev Ghoshal, SVP of Global Alliances
To address these risks, CSL and SunBridge turned to the CipherCloud for Salesforce solution to act as the gateway for securing information moving into the cloud. Today, as customer information is entered into the Fujitsu call center system, it is automatically scrambled into a string of gibberish before that data enters the cloud. This prevents unauthorized entities from accessing and intercepting the data.
According to Atsushi Sekiguchi, Director, Personal Systems Business Unit, Software Development Center, Development Dept. III, Fujitsu, “The CipherCloud gateway encrypts sensitive information on premises and it only enters the cloud as gibberish. This protects against unauthorized access to the data in the cloud and enables us to perform highly secure cloud operations.”
“The increase in data regulatory scrutiny around the world creates a business environment where security must be baked in, from the start of any IT project,” said Dev Ghoshal, SVP of Global Alliances, CipherCloud. “This joint implementation with SunBridge enables Fujitsu to bring its contact center into the cloud and overcome security and privacy risks associated with putting sensitive data in cloud environments.”
CipherCloud’s platform protects sensitive data in real time by enabling security controls – such as encryption, tokenization, malware detection – along with cloud discovery capabilities and anomalies monitoring. By extending these data level controls into cloud applications, CipherCloud enables customers to use a single gateway for meeting the security, privacy and residency requirements needed to do business around the world.