Specialty-Driven Platforms Outperform Broad-Spectrum EHRs in Top 2024 Physician Satisfaction Ratings, 14th Annual Black Book Ambulatory Practice Surveys
TAMPA, Fla., January 29, 2024 (Newswire.com) - Physician practices reaffirm their confidence in specialty-distinctive electronic health record systems according to 32,854 medical and surgical practitioners surveyed by Black Book™ and the continued trend in physician technology replacements to specialty-driven EHRs with integrated RCM, interoperability, and analytics.
Black Book's 2024 user surveys encompass 18 key performance indicators focused on the functionalities and usability of practitioner platforms offering electronic health records, revenue cycle and practice management, telehealth, interoperability, patient engagement, and analytics.
Practices that see a high volume of finite diagnoses have significantly benefited from the templates offered to support a more disparate cross-section of patients who require more individualized documentation according to 91% of all specialists surveyed.
"The transition to value-based care represents a fundamental shift in the industry, and physicians are adapting to new payment models that incentivize the delivery of high-quality, cost-effective care," said Doug Brown, President of Black Book™, the global healthcare IT research firm. "Updated EHR and RCM technologies to meet the evolving demands of this paradigm are leading to positive patient outcomes."
Eighty-two percent of physicians surveyed confirm that their current EHR system does not technologically prepare their practices to be evaluated based on factors such as patient satisfaction, clinical outcomes, adherence to evidence-based practices, and overall cost-effectiveness.
Value-based care demands the use of quality metrics and performance measures to assess the effectiveness of healthcare delivery and relies on data analytics to analyze healthcare outcomes. Eighty-five percent of surveyed physicians confirm the need for their practice or group to adopt and use updated technology tools that allow them to collect, analyze, and report data related to patient outcomes, costs, and quality of care better than is currently possible.
Fifty-four percent of providers report improvements in their existing 2024 implemented systems to involve patients in their care plans, educate them about treatment options, and collaborate with them to achieve the best possible outcomes. However, the focus on preventive and proactive care to improve patient health outcomes and reduce the need for costly interventions within their implemented technologies continues to be inadequate for value-based care participation according to 83% of respondents.
Among the most sought-after enhancements to EHRs in 2024 according to 96% of specialists are artificial intelligence and machine learning applications to assist physicians in diagnostics, treatment planning, and predictive analytics. More than six in ten practitioners assert any upcoming EHR acquisitions and/or replacements will include AI utilities.
The highest-ranked vendors in 53 medical and surgical specialties ranked on Black Book’s proprietary key performance indicators detailed to specialty physician practices in the 2024 Ambulatory EHR user survey for customer satisfaction, client experience, usability, and vendor loyalty are:
Allergy & Immunology: ModMed/Xtract Solutions
Ambulatory Surgery Centers: Surgical Information Systems (SIS)
Anesthesia: Provation iPro AIMS
Behavioral & Mental Health: Netsmart
Cardiology: NextGen Healthcare
Chiropractic: ChiroTouch
Correctional Facilities: NextGen Healthcare
Colon & Rectal Surgery: Oracle Cerner
Dermatology: ModMed
Diagnostic Imaging/Radiology: Ram Soft
Emergency Medicine: MEDHOST
Endocrinology: Meditab
Family Practice: Elation Health
Federally Qualified Health Center/Community Health: NextGen Healthcare
Gastroenterology: ModMed
General Practice: Practice Fusion (Veradigm)
General Surgery: Oracle Health
Genetics & Genomics: Epic Systems
Geriatrics: Netsmart/GEHRIMED
Home Health Small Agency: MatrixCare Brightree
Home Health Large Agency & Hospice: Netsmart
Infectious Disease: Touchworks (Altera Digital Health)
Internal Medicine: athenahealth
Mobile EHR: DrChrono
Multispecialty Clinics: NextGen Healthcare
Nephrology/Dialysis: iSalus Nephrochoice
Neurology: Nexus Clinical EHR
Neurosurgery: NextGen Healthcare
Nuclear Medicine: RadNet
Obstetrics Gynecology & Reproductive Medicine: ModMed
Oncology & Hematology: OncoEMR (Flatiron)
Ophthalmology: ModMed
Orthopedic Surgery/Hand/Spine: ModMed
Osteopathic Physicians: TouchWorks (Altera Digital Health)
Otorhinolaryngology: ModMed
Pain Management: ModMed
Pathology: Clinisys
Pediatric Surgery: Epic Systems
Pediatrics: athenahealth
Plastic Surgery: ModMed
Physical Therapy & Rehab: Netsmart
Podiatry: ModMed
Psychiatry: Netsmart
Pulmonary Medicine: NextGen Healthcare
Rheumatology: Touchworks (Altera Digital Health)
Rural Health Centers: Greenway
Sleep Centers: NextGen Healthcare
Sports Medicine/Athletics: Medicat
Substance Abuse & Addiction Medicine: Qualifacts
Transplant Medicine: Epic Systems
Tribal Health: Greenway
Urgent Care & Occupational Medicine: Experity
Urology: ModMed
More detailed information is available at https://blackbookmarketresearch.com/ambulatory-physician-ehr
About Black Book™
Black Book™, its founder, management, and/or staff do not own or hold any financial interest in any of the vendors covered and encompassed in this survey, and Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media before vendor notification of rating results. Follow Black Book on X at http://www.x.com/blackbookpolls
For methodology, auditing, resources, comprehensive research, and ranking data, see http://blackbookmarketresearch.com.
Source: Black Book Research
