Servion Opens Offices in Australia Amidst Growing Need for Customer Experience Expertise
Online, March 12, 2014 (Newswire.com) - Servion Global Solutions, an India-based global leader in Customer Interaction (CIM) and Contact Center Management (CCM) company, is opening their Australia offices in Melbourne, Victoria.
The announcement of the new office was made by the Victorian Government Minister for Technology, Gordon Rich-Phillips, in Mumbai on 4 March.
Mr Abhijit Banerjee, Servion's Vice President and Region Head, APAC, said: "Servion is expanding its presence in the Australian market at a very crucial juncture for the customer services industry in the country.
"Australian companies would benefit by leveraging Servion's specialisation and experience in customer experience to dramatically improve quality of customer service."
In his announcement, Mr Rich-Phillips welcomed Servion's decision to set up its Australian headquarters in Melbourne, further recognition that Melbourne is a globally-competitive centre for information and communication technologies.
Investment facilitation for ICT companies was a key priority for the Victorian Government who had worked closely with Servion for several months to ensure they chose Melbourne as the launching pad for its activities in Australasia.
The Victorian Government Business Office in India provided Servion with information about the commercial environment in Victoria, including details of the tax system, rental rates and employment conditions.
Mr Abhijit Banerjee said, "We are grateful for the support provided by the very business- friendly Victorian Government Business Office in opening our Australian office. We have been actively servicing clients in Australia for over six years. Geographical proximity to our customers will provide fillip to our efforts of adding greater value to their businesses. We are equally excited about contributing to the Victorian and Australian economy on the backing of our growth plans for the country.
"Use of technology to improve customer experience is no longer a matter of choice. It is a must. Simply because the sheer number of interactions between brands and consumers are running into millions per month. However, it is critical that technology be deployed relevantly, in line with business objectives and brand promise. This is the differentiation Servion brings to business worldwide," added, Mr Banerjee.
About Servion
Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers. With its expertise spread across consulting, implementing and managing CIM solutions and technologies, Servion enhances the effectiveness and efficiency of customer interactions for over 600 organizations across more than 60 countries. On an average, Servion's solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability.
For more information, please contact:
Francis Hung
Fifth Ring
francis.hung@fifthring.com
DID: +65 6297 7270
Mobile: +65 9248 7850
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