Proud to be BITSian Punita Pandey CEO NetCustomer Inc USA Chief Guest Interface 2010 BITS Pilani
She is indeed a dreamer, performer and achiever and for sure knows her way, goes the way and shows the way.
Online, February 26, 2010 (Newswire.com) - Punita Pandey is the Founder and Chairman - CEO of the decade old netCustomer, Inc. headquartered in San Jose, California, USA with a client list which includes Oracle, PeopleSoft, Juniper, Dell, IBM, Qualcomm, Sony, and Acer.
Prior to founding netCustomer, Punita had worked with Healtheon / WebMD, Deloitte Consulting, Tandem Computers, McDonnell Douglas, and Tata Consultancy Services. Punita holds an MBA from Haas School of Business, University of California, Berkeley.
With her extended experience in the high-tech services industry, global consulting, and enterprise software, Punita saw a great opportunity in combining the ubiquitous reach of the Internet with around-the-clock operations to improve quality and efficiency of customer service operations and in the year 1999 founded netCustomer on that principle.
Under Punita's leadership, netCustomer has worked with several global companies in streamlining service operations and improving customer satisfaction. Punita evangelized the concept of high-quality and low-cost customer service by integrating the best of technologies, people, and processes.
Her initial years at netCustomer were captured by Stanford University in a case study. The netCustomer case was taught at the Graduate School of Business at Stanford University and at several other leading universities around the world.
Punita has been featured in leading media and publications such as Business Week, Christian Science Monitor, C|NET, BBC World, TechTV, NASDAQ Report, San Jose Mercury News, San Francisco Chronicle, The Economic Times, The Times of India and India Abroad. Punita is an avid industry spokesperson.
Punita has been a guest speaker at the Stanford University, University of California, Berkeley, San Jose State University, and other leading universities and industry conferences.
In mid January this year, President Obama had welcomed more than 50 of the country's top CEOs to the White House Forum on Modernizing Government and it goes without saying that she was one of the privileged to participate in the same.
Proud to be BITSian Punita was a student of Birla Institute of Technology and Science - BITS Pilani during 1980 -1984 and obtained her B.E. (Hons) Electrical and Electronics Engineering degree.
She took time from her busy schedule to visit Pilani on February 12, 2010 and was the chief guest for inauguarting the INTERFACE festival at BITS Pilani. She also particiapted in a panel discussion on leadership moderated by Prof BR Natarajan Vice President BITS Pilani Alumni Assocaition (BITSAA). Punita said that she is looking forward to join the Silver Jubilee Reunion to be held in Pilani in October 2010 along with her batchmates.