Navigis and Third Sky Launch New ServiceNow Update Set for Service Catalog Module
Fourth Installment in a Series of ServiceNow Process and Update Sets Completes the Missing Piece in the Service Portfolio, Service Catalog and Request Hierarchy
Online, September 6, 2012 (Newswire.com) - Navigis, a leading global integrator of ServiceNow ITSM software and services and Third Sky, a leading IT Service Management (ITSM) solutions provider, today announced the fourth installment in their "EXCELerator" series of pre-packaged process and ServiceNowTM Update Sets. This new application builds upon the requests modeled in ServiceNow's out-of-the-box Service Catalog module and completes the missing piece in the Service Portfolio, Service Catalog and Request hierarchy. Previous releases in the pre-packaged EXCELerator series have included Change Management, Incident Management and Problem Management update sets.
"These update sets provide a near turn-key approach to ITIL process adoption and help reduce the cost and time of implementing ServiceNow solutions," said Jason Wojahn, Vice President of Navigis. "Third Sky and Navigis have also taken ServiceNow configuration a step further, providing an ITIL-based Service Catalog that lets you publish your service definitions to your customers."
This new Service Catalog application:
•Follows industry best practices in correctly modeling the Service Portfolio and Service Catalog
•Publishes service definitions in an easy-to-use customer facing self-service interface
•Integrates with the Requests in the out-of-the-box catalog
•Expands on the Business Service CIs so that services are integrated into the CMDB picture
•Automates you service definition management workflow
"Third Sky has helped hundreds of clients identify and define true end-to-end customer-facing IT Services that align to business capabilities and business processes", noted Reg Lo, Vice President of Professional Services at Third Sky. "We're glad that our ServiceNow clients now have a quick and easy solution for publishing this important information to their customers."
A one hour webinar is scheduled for September 11, 2012 at 10:00am PT for ServiceNow customers interested in learning more about this Service Catalog application and is hosted by Reg Lo and Jon Reynolds, Director of Operations at Navigis. Registration is available at https://www3.gotomeeting.com/register/931400134 or by visiting the Navigis or Third Sky websites.