MedPilot Helps Healthcare Providers Adapt to Consumerization by Providing a Superior Patient Billing Experience
NEW YORK CITY, UNITED STATES, March 7, 2017 (Newswire.com) - A rising urgent care chain serving Hartford County, Connecticut has been able to increase patient collections, while improving patient satisfaction, thanks to MedPilot, a leading provider of technology in patient billing and collections.
“Soon after Kathy’s Urgent Care started using MedPilot as its bill-pay solution, we saw patient collections skyrocket,” said Dr. Tom Brown, Kathy’s Urgent Care Owner. “MedPilot’s platform helped our patients to get a clear understanding of what they owed, and why, through their bill designs and insurance benefit explanations.”
"There's no reason to wait for your patients to come to you to pay their bills."
Jacob Myers, Chief Executive Officer
The rapidly expanding urgent care facility, with a location in Wethersfield, and two more opening up in Rocky Hill and Farmington in the coming months, prides itself on prioritizing the patient in all aspects of their care.
“I’ve always felt strongly about using cutting-edge approaches to administering care, so why not enhance the billing process?” said Dr. Brown. “Patients could enjoy a perfect experience with the front staff and doctor, only to end up with a bad taste in their mouth if the billing situation doesn’t go smoothly. I decided to take matters into my own hands.”
MedPilot’s solution is fully HIPAA and PCI compliant. In addition, it easily integrates into any practice management (PM) software. MedPilot is fully cloud-based, and can be set up in a few hours.
“Typically, patient billing vendors rely on sending a statement once every thirty days and, maybe, making an occasional phone call to resolve a balance. MedPilot set out to do things differently,” said Jacob Myers, MedPilot’s CEO, recently named “Revenue Cycle Wiz Kid” by Becker’s Hospital Review. “There’s no reason to wait for your patients to come to you to pay their bills. Our proprietary engagement engine takes them to our online bill pay platform, and brings transparency to the process. That shortens the time till you get paid and leaves patients feeling they really understand what they just did. For patients who don’t pay online, we leverage the analytics created from our platform to make smart decisions on when, and where, to use a manual touch.”
The consumerization of healthcare has forced facilities to rapidly adapt and evolve. Patients are, increasingly, taking matters into their own hands. For those who want to provide a superior billing experience, MedPilot can play a vital role.
About MedPIlot
MedPilot is a leading provider of technology in patient billing and collections, designed to help patients, healthcare providers, insurance billing companies, and revenue cycle softwares.
MedPilot’s software uses data science and behavioral targeting to recommend patient engagement methods, personalize communications and resolve outstanding balances. MedPilot also aggregates data to make recommendations to increase the productivity of in - house call centers.
For more information, please visit: medpilot.com or email Matt@medpilot.com.
About Kathy’s Urgent Care
Kathy’s Urgent Care is a patient centric walk-in clinic, focusing on providing exceptional customer service in the treatment of minor illnesses and injuries as well as routine care. Kathy’s Urgent Care also offers immunizations and vaccinations; can perform x-rays and lab work on site; and specializes in treating colds and allergies; ear, eye and throat problems as well as fractures.
Kathy’s Urgent Care, 672 Silas Deane Hwy., Wethersfield, is open Monday through Friday, 8 a.m.- 8 p.m., and Saturday and Sunday, 8 a.m.- 5 p.m. Parking is located in the rear of the building. New locations opening up in Rocky Hill and Farmington.
The office can be reached at 860-967-3600 or visit www.kathysurgentcare.com.
Source: MedPilot
