Independent Core Strategies Emphasizes Customer Service
Oklahoma City, OK, December 25, 2015 (Newswire.com) - “Here at Independent Core Strategies, we are committed to treating customers with respect during every interaction,” stated Vincent, the firm’s director of operations. “More than that, we focus on encouraging our associates to think like customers. By doing so, we are able to anticipate their needs while we stay ahead of our competition.”
When professionals put themselves in customers’ shoes, they gain fresh perspectives on their work. Vincent explained, “I want our team members to understand why customers choose our offering over another company’s. Although it is easier said than done, this strategy is the key to devising simplified solutions to customer needs and concerns.”
"Whether it's received through a survey or gathered at the site of an interactive promotion, customer data points us in the right direction,"
Vincent , Director of Operations
The director believes in the transformative value of customer feedback because it helps his associates see things from a different point of view. “Whether it’s received through a survey or gathered at the site of an interactive promotion, customer data points us in the right direction,” Vincent added. “It tells us what is working, what needs improvement, and where buyers’ priorities are shifting. I and the rest of the Independent Core Strategies executive team believe there is no better way to provide great service than by listening to customers’ thoughts and acting on them.”
Independent Core Strategies’ Director Offers Advice to Enhance Customer Service
Vincent believes a wide-ranging approach to training is the best way to ensure great customer service. He remarked, “No matter what role a new hire assumes here at Independent Core Strategies, it is crucial to provide that person with our business practices. In other words, I think every associate needs to have familiarity with the process within our company. That way, everyone has the ability to field customer questions and complaints in knowledgeable and efficient ways.”
The director also believes taking care of team members has an indelible impact on the way they treat customers. He explained, “When your people feel appreciated, they are more likely to dedicate themselves to assisting customers. This also enables them to guide your company to successful results. Here at Independent Core Strategies, we offer our team members a variety of benefits, while we recognize their excellent performance. I believe that leads to higher-quality customer service and winning results for the brands we promote.”
About Independent Core Strategies, Inc.
Independent Core Strategies, Inc. is a well-known provider of dynamic marketing with years of experience. The firm’s team members design unique promotions that boost awareness and engage consumers. Their solutions have put many brands out in front. As demand for their services grows, the company opens numerous markets, allowing them to reach new customers and increase revenues. The firm stands out from the pack by upholding standards of energy, support, and creativity, and looks forward to greater reach in the years to come.
