Incident IQ Rolls Out an Array of User-Centric Enhancements and a Comprehensive Certification Program for K-12 Districts

ATLANTA, November 29, 2023 (Newswire.com) - Building upon its commitment to innovation in K-12 workflow management, Incident IQ has introduced a powerful series of platform enhancements that bring new value to school districts. These enhancements build on Incident IQ’s strong reputation by offering a higher level of usability, user-friendly efficiencies, and unwavering data security.

The highly anticipated release of global search delivers on customer feedback and Incident IQ's vision to put essential information at the fingertips of users. This release marks a significant advancement for Incident IQ, further enriching the user experience and echoing the ease of use of leading global search engines. Enhanced global search ensures users can swiftly and intuitively locate the exact information they need, precisely when they need it. This new feature isn’t just about saving time; it’s about ensuring every search within the platform leads to rapid, accurate results and ultimately, more informed decision-making. 

In another significant advancement of its platform capabilities, Incident IQ has enhanced its Quick Tickets feature, aligning with its commitment to a more user-friendly experience for faculty and staff. The enhanced Quick Tickets functionality expands the efficiency of ticket submissions, allowing users to submit detailed requests with minimal effort — often in just one or two clicks. Despite the streamlined submission process, this enhancement preserves the detail and depth of ticket data, crucial for rules routing, analytics, and organizing help requests.

Additionally, enhanced Quick Tickets offer administrators unprecedented flexibility in configuring and deploying workflows tailored to their user base. A notable feature of this upgrade is the ability for administrators to create and distribute Quick Ticket links directly to users. This functionality allows for precise targeting down to specific issue categories or ticket types, ensuring the right Quick Tickets are easily accessible on the dashboards of designated users.

On a mission to increase value for customers, Incident IQ is launching its Customer Certification Program, curated to ensure districts have access to the best training materials to help them maximize their investment in Incident IQ. A natural evolution of its popular iiQ Academy, this program is specifically tailored to equip K-12 IT professionals with ongoing skills and personalized learning in an ever-evolving technological landscape, acknowledging the importance of professional growth and development.

The integration with Munis and new fee scheduling capabilities highlight Incident IQ's responsiveness to improving administrative and operational practices within school districts. The Munis integration ensures seamless employee data synchronization, while new fee scheduling features automate the calculation of event-related fees, adding a layer of convenience, precision, and reliability to school event management.

As previously recognized earlier this year, Incident IQ announced that it has achieved SOC2 Type 2 compliance without qualifications following the conclusion of a rigorous audit process covering security, availability, processing integrity, confidentiality, and privacy. This acknowledgment of Incident IQ’s considerable investments in its own internal controls and commitment to security bolsters its position as the trusted platform for K-12.

Jason Martin, CTO of Incident IQ, comments, "Our latest enhancements are a natural progression of our journey to empower K-12 districts with sophisticated yet accessible workflow management solutions. We are constantly looking ahead, anticipating the needs of our users, and forging the path for the future of educational IT management."

This suite of enhancements represents much more than incremental updates; it is an expression of Incident IQ’s ongoing commitment to improving the experience of its users by delivering finely tuned, intuitive, and secure solutions that cater to the unique challenges of K-12 districts. 

For a deeper dive into all of the new enhancements coming to Incident IQ, please visit www.IncidentIQ.com

Enhancements at a Glance:

• Incident IQ platform advancements improve upon K-12 workflow management, offering an intuitive experience that enriches education technology ecosystems. These enhancements raise the bar for usability, operational efficiency, and data security in education technology.
• The latest features, including the recently released Quick Tickets enhancements showcase Incident IQ's commitment to delivering on customer enhancement requests and improving operational efficiency, user experience, and compliance.
• Incident IQ's integration with Munis, scheduled to go live December 2023, followed by the launch of a Customer Certification Program, reflects a commitment to comprehensive, tailored solutions for school districts.
• Incident IQ is releasing Fee Management on December 9th, 2023.

About Incident IQ:

Incident IQ is the workflow management platform built exclusively for K-12 schools, featuring asset management, help ticketing, facilities maintenance solutions, and more. More than nine million students and teachers in over 1,500 districts rely on the Incident IQ platform to manage and deliver mission-critical services.

Source: Incident IQ