Sports Inc. 2000 Training in Latest Customer Service Techniques
The leaders at Sports Inc. 2000 recently began a training program in which all team members are participating. This initiative is focused on educating the whole group on the latest and greatest customer service strategies.
Ridgefield Park, New Jersey, February 27, 2015 (Newswire.com) - At Sports Inc. 2000, the entire culture revolves around the importance of customer service. From values, to mission, to what people talk about every day, it is a company built on the idea that serving people well is the secret to success. It may seem surprising then that they are taking the time to train in this area, but Paul, the company’s director, explained that it’s all about staying ahead.
“Whenever we are out in the field, we are representing another company’s brand,” said Paul. “It is important for us to develop long-term customer relationships for the products we represent. As such, we like to focus on customer service. Of course, taking this approach also helps bolster our brand as a company that can get the job done.”
"All in all, people just want to be treated well,"
Paul, Director
He indicated that being not just good, but memorably good, allows his team to secure satisfied customers and repeat business for the brands they promote. Therefore, they believe that they must continuously develop this area in order to maintain their competitive advantage in the industry.
“This training will focus on all aspects of providing great customer service,” Paul indicated. “By the end of it, my team will be completely refreshed on the latest concepts in this area. There may even be a few things they don’t know yet!”
Sports Inc. 2000's Director Explains What it Means to Offer Top-Quality Customer Service
Paul took the opportunity to talk about what sets Sports Inc. 2000’s customer service apart from other companies’. He emphasized that, in large part, simply focusing on the basics is extremely important.
“All in all, people just want to be treated well,” he said. “This isn’t always easy to accomplish on a company wide level. However, if you can get everyone smiling, listening, and being honest, things will go smoothly. I have found that one of the best ways to do this is to make representatives responsible for the experience of the people they serve.”
He elaborated that this doesn’t just mean expecting them to get good ratings, but also to take an active approach in helping others. By keeping single representatives working with the same customers and keeping their workloads lighter, they have the time to really do a great job.
“Good communication is another major component to quality customer care,” he added. “This is a big thing in our training sessions. It is essential to be easily understood by consumers. If you can nail that down and be nice, they’ll keep coming back.”
About Sports Inc. 2000
Sports Inc. 2000 is the leading experiential promotions firm in Ridgefield Park. Their expert team of marketing analysts has the knowledge and experience to deliver interactive campaigns that generate increased brand awareness, customer engagement, and market share growth. The firm’s reputation for delivering professional representation has allowed them to expand into new regions, strengthening their ability to help businesses connect with their consumers through personalized, targeted promotions. They now operate several offices nationwide, giving them the necessary presence to reach different demographics and form profitable relationships with new businesses. By combining cutting-edge techniques with a commitment to core values, Sports Inc. 2000 stands alone as a marketing leader. To learn more, visit www.sportsinc2000.com.
