Gulf Coast Events Provides Top-Quality Customer Care
Gulf Coast Events' president detailed the team's dedication to offering superior service to brands and consumers alike. She also shared insight on what it takes to create the ideal buying experience.
Houston, TX, December 25, 2015 (Newswire.com) - “We want everyone we serve to feel valued,” said Alex, Gulf Coast Events’ president. “My colleagues and I are fully aware of the competition in the world of business today. We know we must differentiate ourselves from the rest, and the most impactful way we do so is through superior service. Everyone with whom we interact knows how much we appreciate them, and it doesn’t go unnoticed. Our booming business speaks for itself!”
Gulf Coast Events team members receive extensive training in a variety of areas related to customer service. They include active listening, effective communication, empathy, body language, and more. Throughout the process, leaders also teach associates to consider the ways customers think, using buyer feedback.
"Full focus is another driving factor of high-quality customer care,"
Alex , Director of Operations
“We find out what people like most about how we operate, and where they think we can improve,” Alex stated. “We focus on what we are doing right, and maximize those strengths. Of course, we also sharpen those skills in need of enhancement as well. Customers are the experts when it comes to what they want and need, so it’s best to welcome their guidance when it comes to service-related learning.”
President of Gulf Coast Events Highlights Strategies for Crafting Unforgettable Buying Experiences
Alex and the Gulf Coast Events team look at buying interactions from the perspectives of customers to produce the most dynamic and rewarding interactions. “We urge our people to think about circumstances when they’re on the consumer end of the business,” she continued. “They should imagine how they would like to be treated, how easy it should be to get answers to their questions, and what they would expect in terms of promotions and incentives. By looking at interactions from those angles, we can create brand experiences that keep people coming back for more.”
“Full focus is another driving factor of high-quality customer care,” Alex concluded. “All associates on our team know to give buyers their full attention. There are no side conversations, checking cell phones, or anything else. It’s all about the customer and what he or she needs in the moment. That’s the type of service that has earned our company the reputation of being a leader in the industry.”
About Gulf Coast Events
Gulf Coast Events is a unique marketing and consulting services firm focused on highly-interactive, event-based promotions. The firm utilizes a personal touch to develop significant brand loyalty and repeat business for their clients. Their team of expertly-trained marketing managers develops attention-grabbing campaigns that engage audiences and drive growth. The firm’s track record of success has earned the trust and business of a broad portfolio of brands. To learn more about their innovative methods, visit gultcoasteventsinc.com.
