Dynasty Consulting Shares Tips for Customer Service Mindset
Leaders at Dynasty Consulting examined ways to ensure that customers are not only satisfied with their brand experiences, but that they refer others. The method for training associates to be service-oriented was also discussed.
Houston, TX, February 11, 2016 (Newswire.com) - “Happy customers are essential for success in the business world,” stated Vince, Dynasty Consulting’s Director of Operations. “Not only does their satisfaction translate into repeat business, but it also provides them with the motivation to share their experiences with friends and family.”
Vince went on to say how word-of-mouth advertising, though one of the oldest methods of promoting a product or service, is still the most effective. Especially in a modern society, with all its background noise and meaningless chatter, a recommendation from someone a person knows and trusts carries a lot of weight.
"Having an experienced guide on the path to success is invaluable,"
Vince , Director of Operations
With that in mind, Vince shared a few customer service strategies that he and the Dynasty Consulting team have found helpful. First, he suggested that a company’s offerings should be easily accessible. “Technology has made us all extremely impatient – nobody (myself included) wants to wait even 10 seconds for a slow webpage to load, let alone endure long lines or a difficult transaction process. If it’s too hard or unpleasant for a customer to access your brand, they’ll go elsewhere.”
Speaking of technology, Vince also encourages business leaders to have emergency plans for when systems fail. Operations can be brought to a grinding halt by software glitches, but having an emergency scenario mapped out will keep buyers from feeling inconvenienced.
It’s the basics of customer service that make the most difference, according to Vince. “Getting your operation to run as efficiently as possible, keeping your staff engaged, and making things look nice – these are strategies that have made consumers happy for as long as there have been consumers. Just doing these three things consistently will improve the bottom line of most businesses.”
Dynasty Consulting’s Director Stressed the Importance of Training to Customer Service
The Dynasty Consulting team is well-known for its focus on customer service, which Vince asserted is no accident. The training program employed by management includes not only educational seminars but also one-on-one guidance from experienced professionals. In this way, the value of having a service-oriented mindset is modeled, not just taught.
“Having an experienced guide on the path to success is invaluable,” Vince concluded. “We provide that to our associates from day one. Our method allows us to share more than information; we pass along our culture – a good part of which is a focus on customer satisfaction. Our continually positive reviews are testaments to how well our training method works.”
About Dynasty Consulting
Dynasty Consulting is a Houston-based leader in promotional marketing, dedicated to building creative and innovative event-based promotions that form sustainable links between clients and their customers. Their highly-trained team of event coordinators has the skills and knowledge needed to design experiential consumer events to offer exclusive incentives packages that generate stronger revenues and a greater return on investment. Based on careful demographic research and analysis, their targeted campaigns allow businesses to rise to higher levels than their competitors. As a result, Dynasty Consulting has built a reputation for driving success and growth. See what they are designing next by visiting http://dynastyconsulting.co.
