Dispatch CEO Highlights the Role of Its Updated Last-Mile Delivery Technology to Empower Small Businesses

BLOOMINGTON, Minn., July 17, 2024 (Newswire.com) - In a rapidly evolving e-commerce landscape, small businesses face many challenges in meeting customer expectations, particularly when it comes to last-mile delivery. The rising costs associated with the final stage of the supply chain often create obstacles for companies striving to compete with larger players.

Dispatch recognizes we have the ability to not only help enterprise and mid-market size businesses but that our delivery platform is also extremely valuable for smaller companies. Therefore, Dispatch is updating our on-demand delivery platform to allow small businesses to set up and self-serve in order to scale. Addressing this, Andrew Leone, CEO and Co-Founder of Dispatch, emphasizes the importance of leveraging logistics technology to enhance operational efficiency and reduce costs.

“The last mile is the most crucial part of the delivery journey, and for small businesses, it can be the most challenging and costly,” said Leone. “Dispatch is committed to creating technology that not only streamlines the delivery process but also makes it affordable and efficient for businesses of all sizes.”

Addressing the Cost Challenge 

One of the primary hurdles in last-mile delivery for small businesses is managing the costs associated with transportation, labor, and logistics. According to recent studies, last-mile delivery can account for up to 53% of the total supply chain spending, making it the most expensive part of the process. Dispatch’s technology offers a suite of solutions that addresses these challenges, including: 

• Real-Time Tracking: Tracking features and driver ETAs enable businesses to monitor deliveries closely, improving transparency and allowing for quick adjustments to unforeseen issues. 
• Algorithms & Artificial Intelligence (AI): Automating tasks, like route optimization, reduces the need for manual intervention — minimizing errors, lowering labor costs, and saving time. 
• Seamless Integration: Dispatch’s technology is designed to integrate with existing ERP, TMS, CRM, and eCommerce systems, unifying delivery operations and providing streamlined workflows and data accuracy. 

Empowering Small Businesses 

By harnessing the power of last-mile delivery technology, small businesses can compete more effectively in a market where customer expectations are higher than ever. “Our goal is to provide small businesses with the tools needed to meet these expectations and minimize costs,” Leone explained. “With Dispatch, small businesses can offer the same level of service as larger companies, building customer loyalty and driving growth.” 

For more information about Dispatch, please contact the media representative at pr@dispatchit.com. 

About Dispatch: 

Dispatch is the leading B2B last-mile delivery platform, replacing traditional courier services by offering a suite of software solutions for any size business. Dispatch simplifies last-mile delivery with a network of independent contractor drivers, delivery management software, and API integrations. Dispatch currently operates in more than 75 U.S. markets. For additional information, visit www.dispatchit.com. 

Source: Dispatch