Blue Shore Strategies Reports Customer Service Success
The leaders at Blue Shore Strategies have placed added emphasis on customer service training for their associates. Team members are already skilled in this area, but the added development has yielded more explosive results.
Pikesville, MD, February 26, 2016 (Newswire.com) - “Traditionally, the marketing industry isn’t firmly connected to customer service, but for us at Blue Shore Strategies, it’s of utmost importance,” said Mookesh, the firm’s Director of Operations. “We interact with consumers on a regular basis, so constant improvements in their care leads to record-breaking outcomes for the brands we promote.”
Mookesh explained that Blue Shore Strategies’ customer service initiative reflects the team’s dedication to excellence. Associates set high standards for themselves, and refusing to settle for anything less ensures that they exceed expectations with every campaign. Through ongoing learning and growth, they can guarantee the satisfaction of brand leaders and buyers alike.
"Of course, there's much more to exceptional service than training,"
Mookesh , Director of Operations
“Our research has shown that businesses with the best customer service techniques are markedly more successful than their competition,” stated Mookesh. “They gain greater word-of-mouth, loyalty, profitability, and more. All you have to do is look to some of the biggest brands for proof.”
Blue Shore Strategies’ Director of Operations Offers Techniques for Optimizing Customer Care
“Of course, there’s much more to exceptional service than training,” Mookesh continued. “At Blue Shore Strategies, my colleagues and I make sure our people put their newfound knowledge and skills into action. For instance, the assumption that the customer is always right may be a bit clichéd, but it’s on point. We do all we can to personalize our buyer interactions to ensure that their needs and desires are met.”
Once team members make active commitments to use their full potential to ensure satisfaction, Mookesh indicated that they look at factors likely to present obstacles. High volume during each brand’s busiest time often presents substantial challenges, for example. To respond to this issue, he and his colleagues study businesses’ peak traffic hours and ensure they have enough associates on hand to handle the rush.
“Technology – which we all know isn’t invincible – is also an area of concern,” Mookesh concluded. “Even the most up-to-date hardware and software sometimes gets overwhelmed during peak periods. To avoid the tragic possibility of things crashing and customers becoming frustrated, we have put backup devices and other options in place. These and other efforts enable us to consistently exceed goals for the brands we serve, and ensure lasting relationships with customers. Everyone wins!”
About Blue Shore Strategies
Blue Shore Strategies is a full-service promotions firm. Its sales and marketing managers are committed to advancing brands through dynamic sales events. They rely on innovative means of outreach to quickly forge meaningful, lasting relationships with consumers. These efforts always lead to impressive returns for the businesses they serve. The team’s success in the industry is built not only on its flexibility, but also on the loyalty of a long roster of companies served. To find out more about how the experts quickly and efficiently facilitate brand growth, visit http://blueshorestrategies.com/ today.
