Anthony & Alexander Group's Dennis Gershowitz Appointed to TSIA's Newly Established Partner Advisor

Online, September 17, 2011 (Newswire.com) - Anthony & Alexander Group LLC (AAG), experts in building Customer Experience Management (CEM) strategies that boost company revenue and profits, announced today that Dennis Gershowitz, VP field operations practice, has been appointed as a founding member of the newly established TSIA Partner Advisory Board. TSIA-the Technology Services Industry Association-is the leading association for today's technology services organizations.
With 15 founding members from leading organizations in the technology services industry, the Partner Advisory Board serves as a representative body of the TSIA partner community, working to update and enhance TSIA's partner program offerings, collaborate to strengthen the overall partner community, and support the growth of partner initiatives.

"TSIA's many partners represent a range of different product and service models, so developing a partner development program that serves their best interests, under the guidance of TSIA, is an important task," said Gershowitz. " I am honored to assist TSIA in this vital initiative." Gershowitz is also principal of DG Associates, Hampstead, N.C., and has had a distinguished career as a top customer service executive for several prominent companies. He is a recipient of the President's Club Award from AFSMI, one of the founding organizations of TSIA.

"Members of the newly established TSIA Partner Advisory Board represent a wide range of product and service offerings, geographic markets, industry segments, and service disciplines," said John Ragsdale, vice president of technology research for TSIA. "Members of the board will collaborate with TSIA executive management in order to further strengthen, develop, and support TSIA's expansive partner community. We are honored to welcome Dennis to the Partner Advisory Board, and we look forward to working together in our endeavors to advance technology services innovation."

More information on the TSIA Partner Advisory Board can be found at www.tsia.com/about_us/advisory_boards/tsia_partner_advisory_board.html.

About Anthony & Alexander Group, LLC
Anthony & Alexander Group LLC (AAG) analysts are the experts in building Customer Experience Management (CEM) strategies for customers and employees that boost company revenue and profits. AAG has a strategic partnership with Omega Management Group Corp., a leading provider of CEM services and programs that lead to increased product and service revenue and profits. The CEM Strategy Playbook defines 12 components that provide a pathway for organizations to achieving customer service excellence. AAG provides customer service executives data analysis, support operations reviews, service revenue reviews and executive briefings on improving overall service operations. AAG also contributes to Omega's Center for Loyalty Research Services.

About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. Find TSIA online at www.tsia.com.

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Media Contact for TSIA:
Suzanne Hite
410-774-5322
suzanne.hite@tsia.com