Accanto Offers Managed Services
New turn-key offering allows mobile operators to take advantage of latest monitoring technologies and skilled personnel to create an optimal customer experience.
Online, November 10, 2009 (Newswire.com) - HELSINKI, Finland, November 9, 2009 - Accanto Systems, a leader in Customer Service Assurance solutions for today's converged networks, announced today the availability of its new AccantoEyeTM Managed Services Program. AccantoEyeTM provides wireless operators a low-upfront investment alternative to implement and manage the industry's most acclaimed network monitoring and troubleshooting solution, Accanto's intelligent Customer Service Assurance (iCSA).
"Of the issues affecting mobile operators today, the introduction of advanced broadband services is the most significant," said Michele Campriani, CEO of Accanto Systems. "While these services are experiencing explosive growth, they are also consuming more bandwidth, without a relevant increase in ARPU. In addition, the complexity of the converged networks used by these services is creating longer trouble ticket resolution times and a shortage of skilled resources. All of these factors are causing operators to look for new ways to manage these converged services while minimizing capital expenditures and operational expenses."
The new AccantoEyeTM Managed Services offering is a turn-key program that gives operators the ability to fully implement the Accanto iCSA monitoring and troubleshooting solution and have it managed by the Accanto Professional Services team on a monthly-fee basis. Accanto iCSA, recipient of Frost & Sullivan's Product Line Strategy of the Year Award and IEC's Infovision Award, is an innovative Customer Service Assurance (CSA) solution designed to help operators manage and troubleshoot modern converged telecom networks and services.
"Ensuring a positive customer experience is one of the most important issues facing operators. Unfortunately, the network and service complexity, the lack of qualified personnel and the pressure to reduce expenses work against the operator," said Jarkko Multanen, CTO of Accanto. "AccantoEyeTM offers a cost-effective and low-risk way for operators to use the latest monitoring and troubleshooting technologies and the highest qualified personnel to ensure the best customer experience possible."
The key components of the AccantoEyeTM service are:
• Service Quality Scorecard
• Service Quality Troubleshooting
• Network Tuning and Optimization
• Managed Service Quality Assurance
The benefits of AccantoEyeTM are that it results in better service quality with less churn, provides faster access to skilled personnel with no HR issues or payroll overhead, allows application of modern technology to solve key real-world issues and results in a much faster ROI than if the operator tried to implement and manage a CSA program themselves.
For more information, contact Accanto's Professional Services Group at professional.services@accantosystems.com.
About Accanto Systems
With solutions deployed to 175 customers in over 60 countries, Accanto Systems is a leading supplier of advanced Customer Service Assurance and troubleshooting solutions to communications service providers. Accanto's probe-based Customer Service Assurance solutions provide in-depth monitoring, analysis and troubleshooting capabilities, helping operators overcome the massive challenges associated with migration to converged, next-generation telecom architectures. Their solutions can be utilized by any level of the organization, from the NOC to Marketing, and scale easily for use by new technicians all the way to technical experts. Accanto's team of OSS and Operations consultants allow each Accanto solution to be optimized and fully integrated into the organization's operational and business processes. Visit www.accantosystems.com.