Acadia Homes & Neighborhoods Receives Guildmaster with Distinction Award for Customer Satisfaction
Online, May 29, 2013 (Newswire.com) - Acadia Homes & Neighborhoods was founded in 2010 upon the belief that the housing market's recovery could - in part - be brought to bear through the provision of quality constructed homes, beautifully realized communities, and the highest levels of customer service to Atlanta homebuyers. In keeping with their tagline: "A New Builder For A New Time," the company strives to place more of an emphasis on the people it serves rather than solely on profits. This "customer comes first" mentality is visible at all ranks, from Acadia's corporate headquarters in Cobb County to the sales centers at each of the new home builder's communities throughout Metro Atlanta. To ensure that they are staying true to the course, Acadia has partnered with GuildQuality - a nationally recognized customer satisfaction surveying and performance reporting company for the residential construction industry. In January 2013, GuildQuality recognized Acadia Homes & Neighborhoods with an Atlanta Service Excellence Award; and earlier this month, GuildQuality announced that Acadia was being recognized among some of North America's finest home builders, renovators, developers, property managers, home services contractors and real estate professionals with a Guildmaster with Distinction Award for customer satisfaction.
Each year, GuildQuality gives special recognition to companies that demonstrate an ability to deliver a consistently superior customer experience. A Guildmember since 2011, Acadia Homes & Neighborhoods regularly provides their customer information to GuildQuality - which, in turn, surveys recent home buyers to determine their level of satisfaction and receive feedback about the home buying experience. Designed to celebrate service excellence in the building, remodeling, contracting and real estate professions, the annual Guildmaster Awards are open to all Guildmembers who apply. GuildQuality begins accepting applications in October, and announces the award winners in May of the following year. To be considered for a Guildmaster Award, a service provider must have a survey response rate of at least 50% and a recommendation rating of at least 90% from their customers. The stakes are raised slightly higher for the coveted Guildmaster with Distinction Award. Acadia Homes & Neighborhoods' customers responded favorably with 99 completed surveys over the course of 2012 and a 93% recommendation rating of Acadia's services to prospective home buyers. The average recommendation rate for GuildQuality members is approximately 70%.
"We are truly honored to be recognized among such industry leaders as Saussy Burbank in the Carolinas and SummerHill Homes in California," says Acadia Homes & Neighborhoods President and CEO, Gregg Goldenberg. "As proud as we are to add another feather to our customer service cap thanks to this Guildmaster with Distinction Award from GuildQuality, the true reward comes from reading the feedback about our customers' experiences and knowing that at least 94% find excellent value in the products we provide to them. Reactions like that confirm that we are accomplishing what we set out to do and propel us to improve the customer service experience even further with a goal of achieving 100% satisfaction across the board. I'd like to thank GuildQuality for providing this forum to better understand our customers, as well as for this distinguished recognition. I'd also like to commend the entire Acadia Homes & Neighborhoods' team for a job well done."
To learn more about GuildQuality and their guidelines for award recognition, please visit www.guildquality.com.
About Acadia Homes & Neighborhoods: Founded on the principles of integrity, quality and an unyielding devotion to customer satisfaction, Acadia Homes & Neighborhoods is the shared vision of real estate and construction veterans - Gregg Goldenberg, Jon Roby and Thomas Olson. With more than 50 years of combined experience, they set out in 2010 to breathe new life into the Atlanta housing market by becoming a "New Builder for a New Time." A handful of years later, their company is one of Atlanta's leading Homebuilders.
Presented in a wide variety of thoughtfully-inspired designs, homes in Acadia's single family, active adult and townhome communities range from the low $100,000's to the $500,000's. Most recently, Acadia was proud to debut its Capitol Collection - featuring homes at affordable prices in sought after locations priced from the mid $100s to the $200s and the Signature Collection - featuring luxury homes priced from the $500,000's to the $800,000's. Beautifully constructed new homes by Acadia are currently available for purchase at The Preserve at North Valley in Milton; Parkside Village and Wellstone in Cumming; Riverbrooke in Suwanee; Maner Street and Sherwood Park in Smyrna; City Park in Midtown; Bakers Farms and Liberty Crossing in Braselton; Sutherland Corner and Kirkwood Green in Lake Claire; and Eagles Crest, Reece Farms, and Arbor Green in West Cobb.
Acadia Homes & Neighborhoods has carved out a very special niche in the Atlanta market as it seeks to inspire families with homes of unsurpassed quality and value delivered by a team of dedicated homebuilding industry veterans. For more information, call 404-313-9950 or visit www.acadiahomes.com.