2-10 Home Buyers Warranty Releases New Insights for Post-Closing Builder Support and Eclipses the 1 Million Mark for Service Requests
2-10 NewHome Care Helps Address the Need to Fulfill Homeowner Expectations and Enhance Builder Reputations
DENVER, April 16, 2024 (Newswire.com) - 2-10 Home Buyers Warranty, the industry leader in new-home warranty administration and post-closing solutions for home builders, recently released new insights and recommendations about the effects post-closing support can have on home builder reputations.
The insights, featured in BUILDER Online, offer home builders strategies to improve customer satisfaction, operational efficiency and profitability using 2-10 NewHome Care, an evolution of 2-10’s post-closing support solution.
“The statistics show that post-closing customer support is critical to provide an exceptional customer experience and often doesn’t meet expectations across numerous industries, including home building,” said 2-10’s Senior Vice President of New Home Kevin Miller. “Managing post-closing experiences is a challenge for home builders because homeowners have higher service expectations that can be difficult to manage without the right tools and processes, such as 2-10 NewHome Care.”
2-10's research has shown that there is an average of 10 post-closing items reported per home. Additionally, an NAHB study shows that 73% of home builders are concerned about the cost or availability of quality labor.
“Having eclipsed the 1 million mark for service requests, we’ve accumulated numerous insights on three of the biggest elements of post-closing support builders request: clear claim-intake documentation; customizable process flows that fit their businesses; and a clear way to track who’s doing what and when regarding their warranty admin teams, sub-contractors and homeowners,” said Miller. “2-10 NewHome Care is the result of our efforts to fulfill the post-closing needs home builders have and enhance their reputations.”
2-10 NewHome Care uniquely combines 2-10’s accumulated expertise from over 40 years of warranty management experience with customizable technology, enabling builders to offer exceptional post-closing customer service, provide peace of mind and increase operational efficiency. With one in five new homes in the United States enrolled in the 2-10 New Home Warranty Program, thousands of 2-10 Builder Members can soon take advantage of 2-10 NewHome Care.
You can read the article here: How Post-Closing Support Affects Your Success.
About 2-10
One in five new homes in the U.S. is enrolled in the industry-leading 2-10 New Home Warranty Program. Founded and based in Denver, the 2-10 family of companies has covered over 6 million homes with their complete line of warranties, system and appliance home service plans and risk management products. Since 1980, 2-10 has been a market leader in helping builders, real estate agents and homeowners protect their businesses and budgets against the unexpected. 2-10 continues to work with thousands of the nation’s finest real estate professionals, home builders and service contractors. For more information about 2-10, please visit 2-10.com.
Source: 2-10 Home Buyers Warranty
